Don’t panic, Kalisign will show you the way!
Step 1 : the report
We advise you to observe the condition of the package upon receipt in the presence of the delivery person. If you notice any damage, ask them to indicate a “ Damage Report ” indicating the location and nature of the damage.
Step 2 : the outside of the box
If you can see any damage on the outside of the box, take photos of it. We need evidence to support your claim. Reminder: the shipping document on the crate must be visible to prove the origin of the order.
Step 3 : the inside of the box
Again, when unpacking, take photos of any internal damage, such as damage to the cushioning foam.
Step 4 : the good
Finally, photograph the potentially damaged goods, preferably inside the parcel.
In the event of any damage, we advise you keep the shipping crate so you can return the product.
Please note!
We only have 7 days from delivery to make a complaint to the carrier. If we are not informed of damage prior to this time we will not be able to help with the claim. Please let us know as soon as possible.
We make it a priority to offer you the best possible experience and products. Please do not hesitate to contact us, we are here to help you.
